F.A.Q.
Who we are?
Endless Fire Clothing is a streetwear brand based in Italy between the cities of Cassino and Napoli. The desire to create our brand started because we wanted to be unique, and we want each of us to find our uniqueness.
Why Endless Fire?
The fire of our passions always burns without ever burning, this was the spark that once and for all the flame began to burn. We wanted something that best reflects our passions and that can be unique, without dogmatism or limitations, something that comes from within our soul. We at Endless Fire are a collective of artists, musicians, fans of anime / manga, video games, books and we cultivate our passions so vividly that we needed to be able to fully experience our identity without pigeonholing ourselves into something predefined. For this reason, we collaborate with different realities, so that you can find, in the fire of passions that never burns, the true union.
How much is the shipping price to my location?
We decided to include FREE SHIPPING WORLDWIDE to all the the items of our shop! Every order is provided with tracking code.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ● USA: 3–4 business days ● Europe: 6–8 business days ● Australia: 2–14 business days ● Japan: 4–8 business days ● International: 10–20 business days
Please be aware of some shipping delays
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please letus know by contacting us at [email protected]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know. We will do anything to help th customer in any case
What payment method you prefer?When it comes to buying something online, the security requirement comes first. The overall cybersecurity of our store and in particular the security of the billing process is an issue that we do not take lightly. All your shopping with us will be a fun and safe experience.
If you have any difficulties during the checkout process, you can always ask our customer service department your billing questions.
We prefer to rely for now on Paypal and Stripe, but if you want to use a different method (such as moneygram) please contact our team at endlessfire[@]gmail.com , we will take care of you!